Terms and Conditions – Maple Fitness

Business Name: Maple Fitness
ABN: 31 800 943 699

1. Health Concerns

To ensure your safety, you agree to inform Maple Fitness of any injuries, illnesses, medications, or other relevant health conditions. A medical clearance may be required prior to beginning (or resuming) training if there are any concerns, including pregnancy. If you arrive at a session under the influence of alcohol or illegal substances, the session will be forfeited.

2. Risk Acknowledgement

You acknowledge that participating in exercise carries a risk of injury. Maple Fitness will take reasonable precautions to minimise these risks, but you agree to train at your own risk.

3. Payments

All sessions and coaching plans (in-person or online) must be paid in advance via direct bank transfer or another agreed method. Refunds will be issued if a cancellation is made with at least 24 hours’ notice, or in the event of a billing error or overpayment. Maple Fitness reserves the right to adjust pricing with 30 days' written notice.

4. Cancellations and Missed Appointments

A minimum of 24 hours' notice is required to cancel or reschedule a session. Cancellations made with less than 24 hours’ notice may result in forfeiture of the session fee.

5. Ending the Coaching Arrangement

You’re free to end your coaching arrangement at any time—no pressure, no awkward final sessions. If you’ve prepaid for future sessions and give at least 24 hours’ notice, we’ll sort out a refund or credit.

6. Tardiness

Sessions will end at the scheduled time, regardless of late arrival. Please arrive on time and bring a towel, drink bottle, and appropriate footwear and clothing.

7. Responsibilities of Maple Fitness

Maple Fitness agrees to:

• Deliver agreed-upon services to meet your needs

• Communicate clearly and promptly

• Treat clients with courtesy and respect

• Consult with clients on how services are delivered

• Provide information on cancellations, complaints, or feedback

• Protect your privacy and confidentiality

• Maintain accurate records and issue receipts/invoices on request

• Provide notice of at least 24 hours for cancellations on our end

8. Responsibilities of the Client

Clients agree to:

• Communicate clearly about how they wish services to be delivered

• Treat trainers with respect

• Attend sessions punctually and prepared

• Give required notice for cancellations or ending the agreement

• Give their best effort during training sessions

9. Social Media & Online Community

You may choose to opt in to the following (tick yes or no below):

• Use of Photos/Videos on Social Media for Marketing or Education
  ☐ Yes  ☐ No

• Being Added to an Online Community Group for Client Support
  ☐ Yes  ☐ No

(These are optional – you can update your preferences at any time. Written consent will be confirmed before anything is shared.)

10. Facility Disclaimer

All payments made to Maple Fitness (ABN 31 800 943 699) are between you (the client) and Maple Fitness. Any health club or training facility used for sessions is not responsible for payments, refunds, or services provided by Maple Fitness. In the event that Maple Fitness ceases working with a facility, your agreement with Maple Fitness will continue independently.

Agreement

By signing below or submitting this agreement online, you confirm that you have read, understood, and agree to the terms outlined above.

Client Name: __________________________
Date: ____ / ____ / ______

Fitness Professional (Maple Fitness): __________________________
Date: ____ / ____ / ______

Contact:
Maple Fitness
📞 0420 469 630
📧 jd@maplefitness.com.au